A sweet grandmother called St. Joseph’s Hospital and, in a soft, trembling voice, asked, “Could I speak to someone who can tell me how a patient is doing?”
The operator responded kindly, “Of course, dear. Can you give me the patient’s name and room number?”
The grandmother paused briefly before saying, “Norma Findlay, Room 302.”
“Let me check with the nurse’s station. Please hold for a moment,” the operator said.
A few minutes later, the operator returned. “Good news! The nurse says Norma is doing well.”
